shipping & returns

Shipping locations. We currently ship within the United States only. At this time, we do not offer international shipping.

Shipping cost. We proudly offer free standard shipping on all U.S. orders.

Processing time. Orders are typically processed and shipped the same business day they are placed whenever possible. Orders placed after business hours, on weekends, or on holidays may ship on the next business day. Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping carrier. Orders are shipped through USPS. Delivery times may vary depending on your location and carrier performance.

Because we begin processing orders quickly, changes are very limited. Orders may only be canceled or modified before they have entered fulfillment. Once an order has entered fulfillment or has been shipped, we are unable to cancel, modify, or change:

• Shipping addresses
• Product selections
• Sizes
• Quantities

Please double-check all information before placing your order.

Due to the limited-edition nature of our current release, all sales are final. We do not accept returns or issue refunds for:

• Incorrect size ordered
• Change of mind
• Buyer's remorse
• Items that have been worn
• Items that have been washed
• Items showing signs of use
• Customer-caused damage

Please review our size guide carefully before placing your order. Because our products are released in limited quantities, we cannot guarantee availability for size changes or exchanges after purchase.

If your order arrives damaged or you receive the incorrect item, please contact us within 14 days of delivery. Include your order number, clear photos of the item, clear photos of the packaging (if applicable), and a brief description of the issue.

Once reviewed and approved, we will issue a full refund. If the photos clearly demonstrate the issue, you will not be required to return the item.

Lost in transit. If your package is confirmed lost during transit by the shipping carrier, we will issue a full refund.

Delivered but missing. If your tracking shows Delivered but you cannot locate your package, please contact us within 3 days of the delivery date. We will work with you to investigate the situation. Any resolution, including a refund, will be determined on a case-by-case basis.

Refused deliveries. If a package is refused and returned to us, a refund may be issued after the package has been received and inspected. Original shipping costs (if applicable) are non-refundable.

Customers are responsible for providing an accurate shipping address at checkout. Orders shipped to an address entered incorrectly by the customer are not eligible for refunds or replacements. If you notice an error in your shipping address, please contact us immediately before your order enters fulfillment.

If you have any questions regarding your order or these policies, please contact our support team. Please include your order number in all correspondence so we can assist you as quickly as possible.

Thank you for supporting RPG Country and being part of our world.